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Betabrand Support
Customer Information
Customer Information
All Customer Related Information
Returns & Exchanges
What is Betabrand's return policy?
I am an international customer. How can I return and what are my options?
What are the steps to set up my return/exchange?
What is the status of my return?
What do I need to include in my return package?
Can I exchange for a different color, style, or product?
Shipping
What countries does Betabrand not ship to?
Where are your products made and manufactured?
How can I get free shipping?
Does Betabrand ship internationally? How much does it cost?
How long does shipping take?
How can I track my order?
Pre-orders
What does Pre-order mean?
When am I charged for Pre-orders?
When will my Pre-order ship?
it is currently, or past the stated ship date on my confirmation and my Pre-Order still hasn’t shipped. What’s up?
Crowdfunding
What is Crowdfunding?
Am I charged for Crowdfunding an item?
Why do I need to wait so long for my Crowdfunded purchases?
Orders and Order History
What is the status of my order?
My order says 'In-Stock Items Shipped’, but I am missing items.
How can I cancel or make a change on my order?
Does Betabrand accept group/bulk orders?
Does Betabrand offer Wholesale purchasing?
My card is getting declined/I am receiving zip code errors at checkout
Product Sizing
What is the difference between 'Petite', 'Long', and 'Regular' sizes for Dress Pant Yoga Pants?
How do the Dress Pant Yoga Pants fit?
Which mens/womens size is right for me?
Is a mens/womens size chart available?
Does Betabrand carry plus or tall sizes?
What are the care instructions, and where can I find them?
Referrals
How do referrals work?
How do I refer someone?
Who Can I refer?
Does Referral Credit/Store Credit Expire?
Discounts, Promos, and Newsletters
Where do I enter my discount code?
Can I combine discounts and promos?
I’ve noticed an item I recently purchased is now on sale. Can I get a price adjustment?
How do I stop receiving newsletters?
My Discount code isn’t working
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