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Betabrand Support
Customer Information
Customer Information
All Customer Related Information
Returns & Exchanges
What is Betabrand's return policy?
How do I return or exchange?
What is the status of my return?
An item I am trying to return is missing or not listed on the return form
If I return an order paid in store credit, how much do I get back?
I received this order as a gift, can I return it?
Shipping
How can I get free shipping?
Does Betabrand ship internationally? How much does it cost?
How long does shipping take?
How can I track my order?
Which carrier does Betabrand use?
How do I change my shipping address?
Pre-orders
What does Pre-order mean?
When am I charged for Pre-orders?
When will my Pre-order ship?
it is currently, or past the stated ship date on my confirmation and my Pre-Order still hasn’t shipped. What’s up?
Crowdfunding
What is Crowdfunding?
Am I charged for Crowdfunding an item?
Why do I need to wait so long for my Crowdfunded purchases?
Orders and Order History
What is the status of my order?
My order says 'In-Stock Items Shipped’, but I am missing items.
How can I cancel or make a change on my order?
Does Betabrand accept group/bulk orders?
Does Betabrand offer Wholesale purchasing?
My card is getting declined/I am receiving zip code errors at checkout
Product Sizing
What is the difference between 'Petite', 'Long', and 'Regular' sizes for Dress Pant Yoga Pants?
How do the Dress Pant Yoga Pants fit?
Which mens/womens size is right for me?
Is a mens/womens size chart available?
Does Betabrand carry plus or tall sizes?
What are the care instructions, and where can I find them?
Referrals
How do referrals work?
How do I refer someone?
Who Can I refer?
Does Referral Credit/Store Credit Expire?
Discounts, Promos, and Newsletters
Where do I enter my discount code?
Can I combine discounts and promos?
I’ve noticed an item I recently purchased is now on sale. Can I get a price adjustment?
How do I stop receiving newsletters?
My Discount code isn’t working
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