Customer Information

Returns & Exchanges

• What is Betabrand's return policy?
• How do I return or exchange?
• What is the status of my return?
• An item I am trying to return is missing or not listed on the return form
• I received this order as a gift, can I return it?
• What do I need to include in my return package?

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Shipping

• Which carrier does Betabrand use?
• How can I get free shipping?
• Does Betabrand ship internationally? How much does it cost?
• How can I track my order?
• How long does shipping take?
• How can I change my shipping address?

See all 8 articles

Pre-orders

• What does Pre-order mean?
• When am I charged for Pre-orders?
• When will my Pre-order ship?
• it is currently, or past the stated ship date on my confirmation and my Pre-Order still hasn’t shipped. What’s up?

Crowdfunding

• What is Crowdfunding?
• Am I charged for Crowdfunding an item?
• Why do I need to wait so long for my Crowdfunded purchases?

Orders and Order History

• What is the status of my order?
• My order says 'In-Stock Items Shipped’, but I am missing items.
• How can I cancel or make a change on my order?
• Does Betabrand accept group/bulk orders?
• Does Betabrand offer Wholesale purchasing?
• My card is getting declined/I am receiving zip code errors at checkout

Product Information

• Is a mens/womens size chart available?
• Which mens/womens size is right for me?
• How do the Dress Pant Yoga Pants fit?
• What is the difference between 'Petite', 'Long', and 'Regular' sizes for Dress Pant Yoga Pants?
• Does Betabrand carry plus or tall sizes?
• What are the care instructions, and where can I find them?

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Discounts, Promos, and Newsletters

• Where do I enter my discount code?
• Can I combine discounts and promos?
• I’ve noticed an item I recently purchased is now on sale. Can I get a price adjustment?
• How do I stop receiving newsletters?
• My Discount code isn’t working