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  1. Betabrand Support
  2. Customer Information

Customer Information

All Customer Related Information

  • Returns & Exchanges

    • What is Betabrand's return policy?
    • I am an international customer. How can I return and what are my options?
    • What are the steps to set up my return/exchange?
    • What is the status of my return?
    • What do I need to include in my return package?
    • Can I exchange for a different color, style, or product?
  • Shipping

    • What countries does Betabrand not ship to?
    • Where are your products made and manufactured?
    • How can I get free shipping?
    • Does Betabrand ship internationally? How much does it cost?
    • How long does shipping take?
    • How can I track my order?
  • Pre-orders

    • What does Pre-order mean?
    • When am I charged for Pre-orders?
    • When will my Pre-order ship?
    • it is currently, or past the stated ship date on my confirmation and my Pre-Order still hasn’t shipped. What’s up?
  • Crowdfunding

    • What is Crowdfunding?
    • Am I charged for Crowdfunding an item?
    • Why do I need to wait so long for my Crowdfunded purchases?
  • Orders and Order History

    • What is the status of my order?
    • My order says 'In-Stock Items Shipped’, but I am missing items.
    • How can I cancel or make a change on my order?
    • Does Betabrand accept group/bulk orders?
    • Does Betabrand offer Wholesale purchasing?
    • My card is getting declined/I am receiving zip code errors at checkout
  • Product Sizing

    • What is the difference between 'Petite', 'Long', and 'Regular' sizes for Dress Pant Yoga Pants?
    • How do the Dress Pant Yoga Pants fit?
    • Which mens/womens size is right for me?
    • Is a mens/womens size chart available?
    • Does Betabrand carry plus or tall sizes?
    • What are the care instructions, and where can I find them?
  • Referrals

    • How do referrals work?
    • How do I refer someone?
    • Who Can I refer?
    • Does Referral Credit/Store Credit Expire?
  • Discounts, Promos, and Newsletters

    • Where do I enter my discount code?
    • Can I combine discounts and promos?
    • I’ve noticed an item I recently purchased is now on sale. Can I get a price adjustment?
    • How do I stop receiving newsletters?
    • My Discount code isn’t working
Company Info
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Come Say Hi
  • Betabrand San Francisco
  • 780 Valencia St.
    San Francisco, CA 94110
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  • Sat: 11-8
  • Sun: 12-6
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