Refund: If you are returning for a refund, you will receive your refund along with an email including the details of your refund once your return has been processed, which can take up to 5-7 business days after you send back your return. Once your refund has been issued back to your bank, please allow 2-4 business days for the refund to show up on your bank statement. Refunds back to PayPal happen instantly.
Store Credit: If you are returning for store credit, you will be awarded 110% of the purchase price for your return on to your Betabrand account once your return has been processed, which can take up to 5-7 business days after you send back your return. You will receive an email with the details of your store credit. Please be sure you have an account with us if you are returning for store credit so that it can be awarded to you.
Exchange: If you are returning for an exchange, you will receive a ship notice via email with a tracking number once your exchange order has shipped. This can take up to 14 business days once your return has been processed at our warehouse. Please note this timeframe does not include the delivery time it takes for your return to get back to the warehouse.