International orders can be returned for a refund or 110% store credit but we cannot exchange items for international orders. Unfortunately, we cannot generate free pre-paid return labels for international returns at the moment. We ask that the customer handles the postage and the shipment of the item(s) that are being returned. Betabrand does not reimburse the return postage fee or any kind of custom fees for international returns. Our return address for international customers is:
3435 Cesar Chavez St. #225
San Francisco, CA 94110
If returning internationally, please include the order number, the item/s that you are returning, and your preferred refund method (i.e. refund/110% store credit). Please also email firstname.lastname@example.org this information and the tracking number of your return package once your return is on the way in order to get it processed faster.