For domestic returns, if you are using our pre-paid return label, returns are processed exactly as your request was entered. All the information we need is in the return label, so there is no need to include your packing slip.
For international returns, if you are using our pre-paid return label, you do not need to include anything inside your return package. However, if you are purchasing your own label to ship back your return, you MUST download the packing slip after you set up your return at https://betabrand.happyreturns.com/ and include it in your return package in order to receive your refund.
IMPORTANT: Include only the items you selected during the return process. Additional items which are not specified on the shipping notice may be overlooked by our warehouse. If you need to return additional items, please request a return for that particular order. If you need assistance, please contact us at firstname.lastname@example.org